Absolut Care of Endicott

My sister is a patient there and the staff is very caring. They do the best they can. My only problem is with the phone system there that has 2 phones for all the patients on a floor. You have to call at off times when they are not changing shifts. My sister has a tracphone but is unable to unlock it due to disability.

Tried several times to reach a loved one and all i get is a phone ringing. i called at several different times so if you wish to talk to a loved on in their room forget it.

IF YOU ARE CONSIDERING LIVING IN THIS FACILITY OR PUTTING A LOVED ONE HERE, DON'T.My Grandpa was in this facility and every time we visit, someone is being neglected, abused, yelled at and more. Residents walk around in dirty diapers and clothing, some are not verbal and some need assistance with things like being taken to the bathroom and/or eating their food. The staff is HORRIBLE. I cannot stress that enough. They verbally abuse the residents, drag them down the halls - at lunchtime, they'll neglect all the residents and sit in a corner and talk about things like periods and bowel movements. They are horrible. PLEASE DO NOT GO TO THIS FACILITY.

I place my family member here and cannot be happier. The place is clean with very compassionate, caring staff that go the extra mile. My wife refers to them as the Absolut Angels. I highly recommend this facility

This is the worst facility. It smells like urine, the nurses do not follow doctor directions from the charts. Place call bells under tge bed. Do not answer bells when used. My father became so contracted AFTER he went there he was in pain if they moved him. This was not so before he was admitted there. He got bed sores that were stage 4 AFTER being "cared for" there. They left didn't feed him, change him, or even check on him. The staff has no knowledge of basic health care. Or any idea about what humaine treatment is. Animals at the SPCA are cared for bettet.

My dearly loved elderly Aunt is here. I am mortified by the conditions! Dirty, run down, in disrepair. There is not a handicapped entrance as such; one drives behind the building to a door marked "Ambulance Entry". There are three keypads to get past, two of which are about six feet from groubd level. There is no intercom or call device, therefore no way to enter without a code! The same is true to exit the building. How is this fire code compliant? And this is just the beginning! My aunt has been placed on the Dementia unit. She was suffering from confusion resulting from a temporary medical issue. She has since largely recovered over just a few days but is trapped in a sort of prison! It's like the movie One Flew Over The Cookoo's Nest! The charge nurse, Rebecca, refused to allow me to take my aunt out to get her hair done and have lunch. Initially, she said "...we like to wait a couple of days to let patients acclimate...". Then it was a week " to get used to being here". I explained that my aunt will not be at Absolut Care for very long, we are working on moving her to The Elderwood. At that point, Rebecca said "you will not be taking her anywhere..." I asked her if these were New York State imposed regulations, internal policies, or unit guidlines. She simply replied "It just is". She accused me of bullying her as she hung the the phone up on me! Rebecca was unprofessional, rude, unintelligent, accusatory, inflammatory, uninformed and inconsistent during our "conversation". I explained to Rebecca that my observations of my aunt were that she has regained most of her cognitive abilities, but Rebecca denied this. I wanted to know who would be evaluating my aunt, and Rebecca told me that the hospital (from where she had just come) had already done that. I wanted to know about continuing or follow-up evaluation and Rebecca replied "staff". Who, what staff!? When I asked, she refused to allow me to speak to anyone else or to otherwise elevate my concerns! In other words, Rebecca is the Diagnostician, Warden, Legislator.The Dementia unit is bare, empty and completely devoid of anything to engage the poor souls trapped here. It us dirty and smells of urine and gingivitis (really, I'm not exaggerating). The poor people living there just sit along the bare walls or wander in and out of rooms, up and down the halls. I observed three staff on duty, one of whom was taking a nap at the nurses station, head resting on arms on the desk. My aunt's roommate spent the early evening in bed, yelling about her broken teeth and some long ago, disruptive event. Surely one could expect mental stimulation, companionship, beauty of some sort! Not in Absolut Care in Endicott NY.My poor Aunt is frightened, alone and without comfort, unless one of her extended family is there. Staff do not understand that she is deaf, not demented. No one knows where her hearing aids are! She told me that there was nothing to do or even read. She is not allowed to have a phone and is required to ask, then explain who she is calling and why. She was not allowed to call her own primary care doctor, whom she has been with for many years. That was Thursday and Friday. On Monday, I will be contacting admistators, parent company headquarters, primary care doctor, and if need be, the District Attorney and news media.

My dearly loved elderly Aunt is here. I am mortified by the conditions! Dirty, run down, in disrepair. There is not a handicapped entrance as such; one drives behind the building to a door marked "Ambulance Entry". There are three keypads to get past, two of which are about six feet from ground level. There is no intercom or call device, therefore no way to enter without a code! The same is true to exit the building. How is this fire code compliant? And this is just the beginning! My aunt has been placed on the Dementia unit. She was suffering from confusion resulting from a temporary medical issue. She has since largely recovered over just a few days but is trapped in a sort of prison! It's like the movie One Flew Over The Cookoo's Nest! The charge nurse, Rebecca, refused to allow me to take my aunt out to get her hair done and have lunch. Initially, she said "...we like to wait a couple of days to let patients acclimate...". Then it was a week " to get used to being here". I explained that my aunt will not be at Absolut Care for very long, we are working on moving her to The Elderwood. At that point, Rebecca said "you will not be taking her anywhere..." I asked her if these were New York State imposed regulations, internal policies, or unit guidlines. She simply replied "It just is". She accused me of bullying her as she hung the the phone up on me! Rebecca was unprofessional, rude, unintelligent, accusatory, inflammatory, uninformed and inconsistent during our "conversation". I explained to Rebecca that my observations of my aunt were that she has regained most of her cognitive abilities, but Rebecca denied this. I wanted to know who would be evaluating my aunt, and Rebecca told me that the hospital (from where she had just come) had already done that. I wanted to know about continuing or follow-up evaluation and Rebecca replied "staff". Who, what staff!? When I asked, she refused to allow me to speak to anyone else or to otherwise elevate my concerns! In other words, Rebecca is the Diagnostician, Warden, Legislator.The Dementia unit is bare, empty, completely devoid of anything to engage these poor souls locked up here. It is dirty and smells of urine and gingivitis (really, I'm not exaggerating). The poor people living there just sit along the bare walls or wander in and out of rooms, up and down the halls. I observed three staff on duty, one of whom was taking a nap at the nurses station, head resting on arms on the desk. My aunt's roommate spent the early evening in bed, yelling about her broken teeth and some long ago, disruptive event. Surely one could expect mental stimulation, companionship, beauty of some sort! Not in Absolut Care in Endicott NY.My poor Aunt is frightened, alone and without comfort, unless one of her extended family it there. Staff do not understand that she is deaf, not demented. No one knows where her hearing aids are! She told me that there was nothing to do or even read. She is not allowed to have a phone and is required to ask, then explain who she is calling and why. She was not allowed to call her own primary care doctor, whom she has been with for many years. That was Thursday and Friday. On Monday, I will be contacting admistators, parent company headquarters, primary care doctor, and if need be, the District Attorney and news media.

My dearly loved elderly Aunt is here. I am mortified by the conditions! Dirty, run down, in disrepair. There is not a handicapped entrance as such; one drives behind the building to a door marked "Ambulance Entry". There are three keypads to get past, two of which are about six feet from ground level. There is no intercom or call device, therefore no way to enter without a code! The same is true to exit the building. How is this fire code compliant? And this is just the beginning! My aunt has been placed on the Dementia unit. She was suffering from confusion resulting from a temporary medical issue. She has since largely recovered over just a few days but is trapped in a sort of prison! It's like the movie One Flew Over The Cookoo's Nest! The charge nurse, Rebecca, refused to allow me to take my aunt out to get her hair done and have lunch. Initially, she said "...we like to wait a couple of days to let patients acclimate...". Then it was a week " to get used to being here". I explained that my aunt will not be at Absolut Care for very long, we are working on moving her to The Elderwood. At that point, Rebecca said "you will not be taking her anywhere..." I asked her if these were New York State imposed regulations, internal policies, or unit guidlines. She simply replied "It just is". She accused me of bullying her as she hung the the phone up on me! Rebecca was unprofessional, rude, unintelligent, accusatory, inflammatory, uninformed and inconsistent during our "conversation". I explained to Rebecca that my observations of my aunt were that she has regained most of her cognitive abilities, but Rebecca denied this. I wanted to know who would be evaluating my aunt, and Rebecca told me that the hospital (from where she had just come) had already done that. I wanted to know about continuing or follow-up evaluation and Rebecca replied "staff". Who, what staff!? When I asked, she refused to allow me to speak to anyone else or to otherwise elevate my concerns! In other words, Rebecca is the Diagnostician, Warden, Legislator.The Dementia unit is bare, empty, completely devoid of anything to engage these poor souls locked up here. It is dirty and smells of urine and gingivitis (really, I'm not exaggerating). The poor people living there just sit along the bare walls or wander in and out of rooms, up and down the halls. I observed three staff on duty, one of whom was taking a nap at the nurses station, head resting on arms on the desk. My aunt's roommate spent the early evening in bed, yelling about her broken teeth and some long ago, disruptive event. Surely one could expect mental stimulation, companionship, beauty of some sort! Not in Absolut Care in Endicott NY.My poor Aunt is frightened, alone and without comfort, unless one of her extended family it there. Staff do not understand that she is deaf, not demented. No one knows where her hearing aids are! She told me that there was nothing to do or even read. She is not allowed to have a phone and is required to ask, then explain who she is calling and why. She was not allowed to call her own primary care doctor, whom she has been with for many years. That was Thursday and Friday. On Monday, I will be contacting admistators, parent company headquarters, primary care doctor, and if need be, the District Attorney and news media.

My parents were there. My mom outlived my dad, and she passed last fall. Her final illness wasn’t properly documented, so although the aid told us she was very sick and vomiting there was no record of it. When they were working on the floors they just dumped my sick mom in a recliner in the dining room for at least 10 hours until I found her and demanded she be moved to another floor. It’s been over 7 months since she passed and I’m STILL getting bills from Absolut even though she had run out of money and was on Medicaid. Every bill I receive reminds me of her horrible care and death. I keep telling them to stop since we are not responsible for the bill, but they keep coming. Uncaring, heartless, and uncalled for. Save your loved one and send them elsewhere.

I am a former resident of Absolut Care and I have seen it all. The place is a dump the smell alone in the hallways is enough to make you sick and the private restrooms that visitors don't see are discussing the shower rooms are discussting. Staff don't clean up after themselves and it shows all the staff care about is their phones and their next break. There are 3 CNAs on unit 2a that truly care they are Marzetta Wilson better known as Cookie Wendy Tonkin and Venessa the three of them are the best CNAs that Absolut Care has. The LPNs are ok and the administration staff only care about their paychecks. The food is satisfactory at best the care the residents receive sucks it should be a hell of a lot better than it is. I will say the physical therapy is outstanding but if you are looking for a place for long term PLEASE look somewhere else your family member deserves much better care than what they will get at Absolut Care

This is no place for anyone's relative. Please look up the record and reviews before you even consider this dump.I sincerely hope the state steps in soon!