Advent Home Health

We have had the worst experience ever with this home healthcare service. The coordinator Claudine does nothing but make excuses for the lack of service they provide. The first time my mom was released from the hospital on a Wednesday they did not provide any evaluation until the following Monday. PT and OT do not schedule any follow ups or provide their patient with the amount of time they really need. When you call to ask Claudine why there is this problem she provides no help. The second time my mom was released from rehab on a Friday it took them until Wednesday to provide OT to come out and again that was with me calling Claudine and asking why it wasn't being provided again. I called the week prior on a Tuesday just to make sure they had the referral before she was even released and they still did not call and schedule her evaluations in a timely matter. They claim to have a 48 hour turn around period. That is a flat out lie. Her nurse Kia told my mom every visit that she only had at the most two years to live or that her disease had no cure. I called Claudine about this and she said it was their job to tell the patient about their "disease process". Than when I said she made excuses she said it was time to find a new health care system for my mom because they can't make us "happy". This nurse told her she had no more than two years to live the DAY BEFORE HER BIRTHDAY. As if my mom does not know enough about how much time she has left. This place should be ashamed of themselves, especially Claudine. Complete embarrassment. If I could I'd give them a zero.