The Arlington of Naples

My Dad was at Arlington short term rehab for almost a month. He wasDischarged this past Sunday afternoon. Less than 24 hrs from the discharge we had to call 911 for his o2 stats. It was 64%. His surgery incision from June 9 was healed and under their care it reopened and infection set in. He also has q horrible rash on his inner thigh. He was soaked in urine everyday for hours. His toilet handle was broke and his room was 82 degrees I asked for maintenance to repair several times on discharge date it was still broke. My dad complained about the 3rd shift nurse to his day nurse and also the doctor that she was mean and abusive towards him he didn't know her name. I would call maribel the social worker. She wouldn't return my calls. I called the head of nursing 2 different times and never received a call. His therapist kept saying the staff has to change the tubing on his oxygen concentrator because the tubing was full of water. The nurse rosa told me its normal Because of the distilled water jug. The therapist got frustrated and changed the tubing himself. I'm thinking that water was going into his lungs and this is why he is back in the hospital. Another lady next door to him to the hospital because the staff forgot to plug in the concentrator. Please be aware of this place it is awful.

If you truly care about your loved ones care and health. Run. Fast. My grandmother was transferred to the Rehab wing at The Arlington from the hospital as her legs were too weak to walk and my aunt didn’t feel she could get her up and down. My grandmother was there 6 days before any admission paper work was brought up. There is no care plan posted in her room. She of course came down with pneumonia from lack of movement which is due to the staff placing her in a chair .....and a wheel chair at that ....early in the morning and except for therapy, not moving her again until bed. The wing is severely understaffed. There are severe language barriers between patients and staff which makes it impossible for the seniors that have trouble hearing to have discussions about their health or needs with said staff. If you call the nursing station. They might answer. They probably won’t. If they do. You are treated as a nuisance. They tell the patients to “press the button” if they need anything. Pressing the button will not make anyone come. If they come. They will turn it off and say they will come back in a few. They won’t. If you tell the night nurse that the patient has had a severe stomach ache she will say “what do you want me to do about it???!” Dinner will be an hour late. The patient probably won’t eat it. You wouldn’t either. If you ask for a substitute grilled cheese or cheeseburger. You will be given the death stare or looked at like you have 678 heads. The unit locked down for “3” days because someone might have been exposed to Covid. We are on week 3. Week 3 of my grandmother being away from family. 3 weeks from us being able to advocate for her care.We are now being told ........another 2 weeks. Everyone’s voicemail has been turned off. No one will return calls. This included the scheduler and the social worker. The main number now goes to an answering machine. People will pick up and then hang up on you. One night I dropped off a bag which included dinner that my grandmother was waiting for. She’s barely eating. After being told the bag would be taken up immediately...........And after calling the nurses station to retrieve it..................She received her dinner around 8:30 the next morning. The next. Morning. Inhumane. She is never changed. Inhumane treatment. Their staff doesn’t care about your loved ones. They are money in the bank from Medicare. Nothing more.

This is for the rehab center on the same campus. Unable to have contact with any staff/employee. Reasonable requests are difficult to get done. No update on covid info. for visitation. I am treated as an inconvenience when attempting to get answers for spouse’s care. Displeased with your operations.

Why We Love our Independent Living Apartment at The Arlington of Naples (AON)One of the most distinguishing features of AON is location…we appreciated that AON is comfortably situated in one of the most beautifully designed areas in Collier County, Lely Resort. We enjoy the beautifully landscaped parkways, wide palm tree lined streets, excellent street lighting, etc. Having lived in other areas, we appreciate Lely’s relatively uncongested streets, even during season. It wasn’t long before we realized that aircraft and vehicle noise were virtually gone.…we now can hear the birds as we gaze at the lakes and trees from our balcony. Having lived many years in a country club, we enjoyed golf, and having two of finest pubic golf courses in Collier located only five minutes away, was a definite plus. While visiting the beach is no longer of interest, for those who do, it’s only fifteen minutes to the white sandy beaches of Marco Island. The cusine at AON is wonderful, but we still enjoyed occasionally dining on Fifth Ave. an easy 15 - 20 minutes drive. We know very little about Lely before coming to AON, but it’s current popularity is evidenced with appearance of many new restaurants, shopping and medical facilities. Then too, we have the public library across the street and a relatively new Physician’s Regional Hospital, supported by, Physician’s offices and a NCH “Walk in Clinic”, all only two blocks away. Our decision to come to AON before it was built was based on a lot of things, primarily, having lived through a number of hurricanes, we wanted a modern structure which was “hurricane proof” which AON was designed. We were skeptical of older facilities, which lacked modern touches, separated buildings and questionable hurricane resistance. Living in Florida made us keenly aware of hurricanes and the fact that AON was billed as virtually hurricane proof, now evidenced by the number of AON staff and their families, Sheriff deputies, etc. taking refuge in AON during Irma. We were in our apartment as we watched Irma come and go and never had an ounce of concern for our safety….AON provided three meals a day for nearly 900 at no charge throughout the week…this act was praised in the many letters sent in to the Naples Daily News. We felt location was important, but never did we realize how important the size of being only 175 doors would be….it gave us the feeling of living in a small village with incredible residents and staff, who are friendly, welcoming and caring. Regardless of AON relative size, it has most of the amenities of its larger competitors, but conveniently under one roof….you don’t have to drive in the rain or heat to get to dinner, classes, etc. Three dining venues, whether your taste is for a burger, pizza, salad, etc. in the popular Pub or Clubhouse….or a formal dinner in the Exhibition Dining Room, which features a huge menu, which far exceeds the standards of most restaurants in variety and taste. Breakfast and lunch are served in the Bistro with a menu challenging any family restaurant. We have two pools, an Olympic size indoor swimming pool, which is used for water aerobics and lap swimming. The Clubhouse features the outdoor swimming pool, which is surrounded by cabanas and umbrella tables and chairs. On Fridays and Saturdays, it has a bar serving most drinks including “Island drinks” and menu of sandwiches, salads, etc. Occasionally we enjoy sitting under one of the cabanas reading with an occasional dip in the pool or whirlpool.Activities…no shortage of these, we have found that AON has whatever we like, AON’s social director provides so many activity options that we must learn to say no! Among these activities, the Cultural Arts Center is the hub of presentations, featuring regular entertainment, including dinner dances, vocalists, instrumentalists, lecturers, discussion groups, travelogues, health seminars, etc. Off campus events like; door to door trips by bus to many of Naples playhouses ie; Sudgen, Artis, etc. and Broadway Palm Dinner Theater in Fort Myers. The Cinema theater features men’s nite movies with popcorn and drinks, while women enjoy Chik Flix nite with wine and cheese….Saturdays and Sundays we enjoy feature films in the Cultural Arts Center. When living at our country club, we seldom went to Naples events during season like the “tree lighting”, art shows, fireworks, etc. simply because we had to park too far away, now the Arlington bus takes us right up to the event, drops us off and picks us up at the end of the show….now we attend almost all of them.The fitness center features a nice selection of modern exercise machines and free weights, classes are regularly scheduled by a fitness instructor in Yoga, stretch, balance, Tai Chi, etc. A number of us meet on weekends for ping pong tournaments in the aerobics room and occasionally, bumper pool in the game room, a room which also features a mul