Bishop Mccarthy Residence

My dad was here for 4 days total in sub acute rehab. He fell the first night and the nurse didn’t bother calling me to tell me. I heard from my dad later the next day and called the nurse who eventually acknowledged that this event occurred…. But they didn’t think it should be reported to his family. The entire time he was there, it was impossible to speak with staff on the phone. I would get mis-transferred or transferred to voicemails that were full or the phone would just continue to ring. Even the very first time I called to find out about visitation, I was transferred to administration and eventually their voicemail because the front desk did know (never got a call back either). Communication is really hard and feels like work just to see how your family member is doing.Then unrelated to the fall, my dad went to the hospital. He was sent by his nurse at rehab before breakfast. He didn’t have his dentures in and everything he had was left at rehab. Somehow his dentures, cell phone, wallet, and clothes were all lost. I went back and forth with staff for a couple of weeks since I never get anyone one the phone. I even physically showed up one night to confront the front desk lady whom transferred me to 2 seperate vmails and then stopped answering my calls. Eventually they finally confirm that no one was able to find my dad’s personal belongings. They filed a “complaint” but they cannot reimburse us for anything lost. I don’t know what a “complaint” does but it doesn’t fix any of their problems. Do not come here or send any family members here. They clearly cant watch them, cant keep an eye on their belonging, and don’t seem to care to speak with you if you are not in the facility which is hard to get into during the pandemic.

My experience here was excellent. Everyone on the floor was very, very good to me. I especially want to recognize Aides Nicolette, Lizette, Mercedes and Dezi. They are very special to me with the care they gave me.