Brandon Health and Rehabilitation Center

So so happy I had my mom get therapy for her fx hip. Staff was wonderful the food was excellent, the admissions process was nice and easy Christina made me feel at ease knowing my mom would be there.

Please do NOT put your loved ones here! My poor husband was transferred here from a hospital in the area. I was not able to go inside to the facility only to exit to the back courtyard for visitation. It was an hour visit once a week. My husband was bedridden and totally dependent on them. By the time the staff got him out to the courtyard I would be lucky to get 15-20 minutes time with him not to mention they would forget his hearing aides and then he would not even be able to communicate with me. My husband would come out to the courtyard with feces under his fingernails and appear like he had zero grooming or cleaning! I went to visit him one day and he could hardly hold his head up and even told me he was not feeling well that something was wrong with him. I called for the staff and told them he needed to go lay down and be checked out because of what he’d told me. I even called the next day to make sure someone checked on him to which I was told the staff would be alerted. Within 24 hours he was taken by ambulance unresponsive. The hospital diagnosed him with sepsis, MRSA and several other bacterial infections from a dirty invironment not to mention bed sores and one that was to the bone. My husband loss an extreme amount of weight at this facility where I questioned if he was eating or getting the help with feeding that he required. When I went back to get his things, I was given his duffle bag and I opened it to look through it and some other mans check book was in my husbands bag. Mind you my husband was bedridden and could not walk. I had stopped ahead to request a copy of my husbands records and I was told that the request had to be approved by the main office after I made out the request form. I received a call from them telling me that the records were ready and I paid them for copies but was told that the records were on the directors desk that she wanted to talk to me before I got the records. So, they paged her for a good 15-20 minutes and she did not pick up. So, the receptionists said must have stepped out. One of the staff happened to come out as I was talking to the receptionist and said that the director had just left through the back door. I said well I want the records so, please get them. She informed me that no one had the key to her office and I’d have to come back. So, again we made a trip for nothing!!! The next day I got a call from the administrator saying I could come get the records. Oh did I mention they lost my husbands brand new 7 thousand dollar hearing aides? So, after I got his records and read through them, I found out he had a surgical procedure here that I was never notified for and never gave permission for. He also had pneumonia at one point and never notified the family. Some of his stay was during the covid lockdown where the family was kept away from the patients. I call it the covid shroud of secretcy where the place doesn’t have to answer to anyone!

Listen to the negative reviews. My mother left Brandon Regional able to sit up & walk 15 feet & left this facility bed-ridden after 14 days later. I was told when she entered this facility, they had a 14 day quarantine policy to follow CDC guidelines (even if patients are Covid negative). My mother has Stage 6 Dementia - know your rights because they told me there were no exceptions & no visitors - there are - Compassion Care Visits - Look it up. Day 1 & 2 I got updates, after that, I had to call if I wanted information and was given basic - she's okay. Day 6, I got a nurse on the phone that informed me my mother was refusing food/drink, resisting care, it was taking 2 people to change her, the only thing she had eaten the day before was 1/2 a pudding. Keep in mind she isn't aware she takes meds, they are supposed to be given to her in pudding, crushed. I had to drive there, on a Sunday, argue with the receptionist to be put on speaker phone with the same nurse (because no one else was supposedly available) , who finally sent the Unit Manager to the front to speak to me. The Unit Mgr. had no knowledge of any of the issues, said the notes weren't updated, told me my mother had been downgraded to pureed foods days before, with no one making me aware. I was still told I could not see my mom, NO EXCEPTIONS. Day 7 - After 3 hours of trying to speak with an Administrator, I went in armed with CDC Guidelines, CMS Compassion Care information, Gov. orders on Facility Openings and demanded to see anyone that was in charge. I spoke with the Risk Mng. I explained I was not leaving without seeing my mother - It was her right and mine. Under the Compassionate Care guidelines, a patient does not have to be dying, they can be having a hard time transitioning, refusing foods, etc. My mother met almost every need on that list. They allotted me 30 minutes. It took them 10 minutes to clean her while I stood outside her door. She was severely dehydrated, weak, over-medicated and had terrible leg pain. Did I mention outside her room was a leaky air vent dripping onto the floor into a puddle, with no caution sign & with patient walking around. I filed complaints with every government department I could. I visited her every day after that, with no time limit. I had to tell them to change her meds because she was over-medicated, I had to tell them to check her leg pain and when they did, they discovered a blood clot - the day before they planned to give her the J & J Covid Shot. I had to tell them they tested her eating capacity and down-graded her to pureed foods because they tested her over-medicated and half-asleep. I had to keep telling them to crush her pills. I had to tell them to bring her water and straws, because she wouldn't have any, couldn't reach the cups if she did or the table would be 4 foot away from her. Again, she's now bed-ridden. Would you have had to do this in a good facility? No. If your loved one cannot speak for themselves, DO NOT SEND THEM HERE. I could go on & on, but do I really need to? My mother is safe at home now, under her Primary Care Dr. I didn't even trust them to set up her at home care. No need for a facility response, there's nothing you can do to make up for the lack of care, service and compassion you promise.