Colonial Manor at Panther Valley

Amazing facility. Residents are very happy and look well taken care of every time we come. Excellent staff, fresh food, many activities, facility doctor, in house physical therapy, speech, occupational therapy. The place is always so clean and smells great. Family owned and operated. This used to be the old panther valley hotel. The family that owns and operates have done a very fine job with the renovations thus far. Not to mention their managers are the best my family has experienced over the years. Very involved couple, always there, ask her to do anything and she will. One of the reasons we chose this place is how down to earth and caring and smart nicole is. She gave us a level of confidence in choosing colonial manor at panther valley a few years back. She’s exceeded everything she told us. Her place is great. Her staff is the best around. Her residents love each other love the staff and love her. Everyone is always happy. Positive and uplifting environment with continuing care. We would choose colonial manor at panther valley over and over again if we could. Cannot thank them enough for all they have done and continue to do.

My father was a resident at Colonial Manor for a short time. Most of the staff are friendly and hardworking, but the owner is frequently unresponsive. Nicole, rarely answers the phone, and sometimes I had to leave several voicemail messages, emails, and/or texts before getting a response. They do not perform daily services as promised, so the resident is not getting the services they’re paying for. I called over 100 facilities before placing my father at Colonial Manor. Colonial Manor was far less expensive than other facilities in the area. Sadly, now I know why. The level of care they offer is substandard as compared to similar places. I know my father would have done better in a facility where they actually provide the daily care that is promised, and that the resident is paying for. After my father died, we wanted to acknowledge the good work of the majority of staff, and also say thank you to the residents that were so kind to my father for the short time he was there. So we sent a large gift of individually wrapped cookies and brownies to the owner, asking that she share it with her staff and residents. The owner never even acknowledged our gift. In my opinion, this goes to her character. My understanding is that Nicole just recently took over this business from her parents. So it seems that she still has a lot to learn. But don’t sacrifice your elderly family member for her education. I felt badly for the residents there who didn’t have family members looking out for their care and wellbeing. Unfortunately, I cannot in good conscience recommend Colonial Manor at Panther Valley.