Elba Nursing and Rehabilitation Center

The hospital recommended rehab after my mother had a stroke. This facility was one of the few that accepted her insurance and allowed visitation. Because of covid, most facilities had a two-week waiting period before being able to visit. Elba Nursing and Rehab said they would allow us to visit immediately with masks. We also had the option of video chats to check in on her. The very first day, her call button was on the floor under the bed, away from her so that she could not reach it. My mother has severe food allergies. Her allergies are well documented, and we ensured that all allergies were written everywhere possible. She was repeatedly given food that she was allergic to. She needed help eating and cutting food into small portions. Not only did they not help her eat, the staff repeatedly just sat the tray in front of her without even removing the top from the food. I came in several times, and her tray was sitting in front of her I had to cut the food up myself. She then ate it as if she was starving. I witnessed them bring food trays in, then 5 to 10 minutes later, ask if she was finished. The frozen drink had not even thawed before they were attempting to take the tray. Several days after I came in, her skin was cold to the touch. She wasn't able to cover herself, and even if she could, there was no blanket even in the room. When I asked for a blanket, the CNA started sighing and getting an attitude. She was sitting at the nursing station but stated that she was really busy. I had to ask them to bathe her. She was left in her waste. There was fecal material left on the bed rails, sheets, etc. When we attempted to video chat with her, the person positioned the camera away from her face and stood in the room the entire time so that I didn't feel like I could speak freely. During the entire call, I wasn't allowed to see her. The camera was facing the wall. They lied to us about her progress and repeatedly told us she was progressing even though it was clear that she wasn't. When I complained about her treatment suddenly, she wasn't progressing, and they needed to send her home. Please don't send your loved ones here. A majority of their patients have dementia and can't complain. When they know you're coming, then they attempt to clean and feed the patient.

Wonderful place to have your loved one for short term rehab or long term care. Staff is friendly and willing to assist where needed. Couldn't have asked for better care.