Glacier Hills

Glacier Hills in Ann Arbor Michigan has SIGNIFICANTLY declined in quality, safety, and dedicated staff services since Trinity Health took over a few of years ago. Demand they provide you the last 12 months of their quality and safety performance metrics and all observations, evaluations, ratings, filings and citations they have received from ANY governing regulatory body . Do this before you sign on the dotted line! My parent has lived there for about 7 years and the first few years were great!! Residents had a significant say in defining the GH community and keeping it great.  However, the family has personally witnessed the sharp decline in management priorities for residents, family members, quality staff and services. Trinity took control from the residents and pretty much dictates what goes on - true evidence that Glacier Hills is no longer a high quality, resident-focused place for our loved ones.  Few dedicated staff are left who we can rely on to care for our parent's wellbeing on a daily basis. Trinity has turned Glacier Hills into a bare minimum standards concept with part-time,  transient, disengaged,  high turnover, low pay staff.   In the past four years, Trinity has turned over Glacier Hills' top management..... the President position 3 times, the Assisted Living/CRC administrator 3 times and the Sales/Marketing staff 100%. Glacier Hills ONCE was a great quality and resident drivem community.  If you love your relative, demand to talk to SEVERAL current residents, who have been there for several years, to get the true picture of the facility and Trinity management. Trinity is now trying to hide low quality service standards and poor resident relations with a fresh coat of paint, interior updates and BIG promises that quality will be restored. You can only pretty up a pig so much. Demand to see 6 months evidence showing quality standards and resident satisfaction has been restored before signing on the dotted line!

Jasmon was great with Angela. Thank you... young whippersnapper!! You are a kind soul with heart!! You gave me goose bumps... I must admit don't happen often. Thank you Jasmine..My northern aka gram means the world to us. 5 stars to you.

Lousy administration, substandard care. My spouse was in assisted living, and the staff seldom came in a timely way when he rang for help. The biggest problem is administration. Nothing is modern, nothing is up to high standards. The price? Top dollar. Doesn't deserve its reputation. I hated going there for months, and will not recommend it to anyone.

My father went into Glacier Hills for a 2 week rehab after an illness. We had been to U of M hospital before coming to GH and the plan was that he would do the rehab there and proceed into a pulmonary rehab at U of M. The specialist at U of M said he saw no reason why my father wouldn't recover and be able to live a quality life after rehab. My dad was at GH for less than a week when we realized what a mistake we made. I came to visit and found my dad passed out on the commode when he was supposed to have an aide in the room when using it; I could go on and on; this was just one issue we experienced. The last few days he was there family members stayed the night so we knew he was getting the care he deserved. Over the time he was there I heard a man in another room crying out several times for someone to help him as I saw aides congregated outside the door of his room socializing. We complained several times and never got results. It took us about 4 days to get him out of there - at this point we were looking for hospice, where we were thinking rehab before. He was at the hospice for less than 24 hours when he passed on. The hospice said he was admitted with oxygen toxicity. GH was supposed to be qualified rehab for a patient with pulmonary needs, I called several facilities before choosing GH and decided to go with them because they portrayed the facility as qualified. I also chose GH because they had a great reputation. I found later that the reputation was built on a former version of the facility - it was now under new management. I would strongly advise against using this facility - I wish I had someone tell me before I lost my dad.