Hillview Nursing and Rehab

Beware of hillview nursing home for abuse, neglect, and filth Read this. Laura Spooner read that officials attributed the death of her aunt, Deanna Feldman, to dementia.She believes the reason her aunt — who died at the age of 77 on Monday, March 2 — is gone is because of how she was mistreated at Hillview Nursing & Rehab in Platte City.Spooner took her issues to social media to show what she saw at the nursing home, at 220 O’Rourke Drive, in her many visits there to see her aunt. “They weren’t getting her up; she was deeply dehydrated and there were only two times where dinner and fluids were charted in February because they are so short staffed,” Spooner said. “They were telling us she was eating 76 to 100 percent. Their records show zero to 26 (percent). They weren’t doing the charting. The state takes it as she didn’t get anything. When state came in last week, they (Hillview) said the sheets have been misplaced or lost, so I faxed (our records) to them. And, they (Hillview) are falsifying records. They said she got lunch at 2:48 p.m. on Feb. 22 and she wasn’t even at the facility. She was at the hospital.“Every life there matters and these people aren’t getting the care they deserve.” Spooner has a number of issues she and her daughter, Laura Henderson, have seen since taking over as caretakers of Feldman last February. Prior to that, Feldman’s sister, the late Linda Henderson, was a caretaker before dying in a multi-vehicle accident on I-70 near Oak Grove.Now, Spooner has lost her mother and aunt a little more than a year apart.She asked for her aunt’s records prior to her death and noted a lot of issues with the care Feldman received. She went 11 days without showering at one point. There was the time she fell in the shower in January and the next month she landed in the ICU at a local hospital due to severe dehydration and a urinary tract infection. She needed five bags of fluid when she arrived at the hospital and that was after demanding the staff at Hillview call for an ambulance. Fed up without getting answers of why her aunt was treated that way and how could a place that is supposed to care for people treat people so poorly, she turned to social media.Then more and more people started to comment on the living and working conditions at the facility, owned by Health Systems, Inc., out of Sikeston. It seems that what Feldman experienced was not the exception, but rather just another part of systematic issues within the building.Spooner got photos from an employee that worked at the nursing home and posted them on Facebook. Within a day, she got a message from Jessica Dillen, the administrator at Hillview, to take down the post or face legal action. The photos depicted unsanitary conditions in the bathroom, dirty laundry piled up and an employee, identified as Joel Cannady, sleeping on the job on multiple occasions. According to Spooner, Cannady is the son of Angela Webb, the director of nursing at Hillview.When asked by the Citizen if Cannady was still employed, Dillen said that employee no longer worked at the company but didn’t specify a name, citing HIPAA regulations. When asked if it was legal for Cannady to work under his mother as a supervisor, she said ‘no comment.’Dillen spoke with the Citizen on Tuesday, March 9.“We take the concerns seriously and we strive to provide the best possible care for our residents and do that in compliance with the law,” she said.She noted the facility would abide by what the investigation by the Missouri State Department of Health and Senior Services finds. “The Section for Long Term Care is unable to comment on the current compliance investigations or potential findings of non-compliance,” Lisa Cox, the communication director for the Department of Health and Senior Services said in an email to the Citizen on Monday, March 8. “If a deficient practice is identified, SLCR is required by state law to provide a statement of deficiency to the facility within 10 working days. The facility is then required by state law to submit a plan of correction. The section for long term care posts findings for the public to view on our Show Me Long Term Care website www.healthapps.dhss.mo.gov/showmeltc/default.aspx.”Spooner said an employee of the DHSS told her there were 10 serious violations on Monday, but when the paper contacted DHSS to verify the 10 violations, none were provided.Spooner’s allegations of abuse and neglect aren’t the only ones out there.Crystal Parsons, who lives in Camden Point, took her mother out of the facility after a short stay because her health had deteriorated so much due to the lack of care provided. Another mother, whose son has been in the facility since Dec. 24, 2019, asked not to be identified due to fear of retaliation.Parsons made a list of things she encountered when her mother was there