Hollymead

Buyer Beware – Don’t be fooled by pretty picture We placed our mom in here with the high hopes she would be well cared for. The admissions department says all the right things when you are blinded by the emotions of an ill parent. We were overwhelmed how our mother took a real turn for the worse, and the hospital was basically throwing us out and had less than 24 hours to find a place to bring her.Hollymead provided us with a very manicured room that she would move into (Our mothers room looked nothing like what they showed us),We were warned upfront about lack of staff and that proved to be a very sad true statement, but at no point did we think our mom would be ignored. Twice she got herself into a pickle and stayed in the same position until we called the facility. (We had a camera in her room – thank God we had the sense to do that, or she would have possibly been in a very precarious position for hours) There is no after-hours phone number to call in case of a situation like this – its hit or miss if you will reach anyone. They left her in the same clothes for days and it wasn’t until a family member changed her garments. The PT and CNAs were for the most part nice, but PT should have done bed exercises with her when she refused to get up. Not just walk away and give up on her. One night she was very confused and the care worker walked in and all she wanted was to talk to someone and she walked out in a huff and sarcastically told our mother – there is no one in the room with you. If you are going to care for the elderly or sick people, please have some compassion.The food was unappealing and not fit for anyone. Looks like mush on a plate. Hollymead is a total money grab and has one thing in mind – make money. Our mother is now in a real facility that cares about her dignity and care. They make her feel like a person not a thing. They place a tray of food in front of her that looks like something you want to eat, change her clothes every morning and into her nightgown at night. This is what Hollymead should provide for their overpriced care.

My mother suffered from a stroke that caused her to need a trach and a g-tube. After her rehabilitation stay at Hollymead, she was able to walk again and no longer needed her trach and g-tube. I was worried that she would need long term care after her stroke but because of all the great work Hollymead did for her, she was able to come back home with me.

Hollymead says that they are committed to excellence but that’s just good intentions.Do yourself a favor and find another facility if you or your loved one needs assistance. The facility is understaffed! So, it’s not possible to offer quality care which leads to A feeling of neglect. 1. The phone didn’t work... and when they did finally get around to fixing it, the nurses would leave it out of reach. 2. The AC was on the fritz. 3. The TV didn’t work and nobody was able to fix that in 3 weeks?!4. Pressing the call button for the nurse didn’t do any good because the wait time Was at least 30 minutes if not more.5. The food was terrible 6. You have the feeling that nobody cares about you here. Especially when the nurses say things like “it’s not my job” to reheat the food, cut it up, or brings thing over. *It’s just a depressing place to be.7. If you can’t get to the call button...Expect to be left for hours unattended and hope that they eventually will check on you Incase you fall. Which did happen ...8. There is a lack of communication, common sense, and the intrinsic desire to preserve one’s dignity by the staff and management.No one should be woken up at midnight to have a surprise catheter shoved up your vagina without consent for a urine sample. It’s ridiculous!9. Going to this place to get stronger didn’t happen. This place will bill Medicare daily while you sit there and deteriorate. It’s absolutely shameful.Thank goodness I was able to call my daughter to rescue me!

If I could give them zero stars, I would.My 89yo dad was here for rehab in January/February 2020. He had Parkinson's and a brain bleed from a fall, and either I or an independent paid caregiver was with him at all times, 24/7. I was with him 4-5 hours every morning, so I was there a lot. We had been told the nursing was bad but the PT was good, so we took a chance. the PT was good...the nursing was horrific and dangerous.It took three days to get his medication straight when he transferred in...the receiving nurse forgot to add one and then they forgot to order 2 other meds. I am the one who caught it. They consistently ran out of clean bedding...I finally had to raise a ruckus at the front desk to get some...but the other patients were SOL. I nearly always just went into the linen closet myself to get clean bedding if it was there. They would also skip shower days for him. If he was in PT when they came to do him, they'd just skip him. Horrible.They didn't always administer all of his meds...they left his inhaler in his room unsupervised twice...and my caregiver reported that one time a nurse tried to force Dad to take all his pills at once with his pudding rather than one at a time, even though he was on puree food/swallowing restrictions. He choked them back up. So dangerous!!!!! The director of nursing always talked a good game, but nothing ever improved.They consistently tried to move him without a gait belt and both times when he had one of his seizures while an aide was in the room, the aides had no idea what was going on or what to do. Again, dangerous!This place was a horror show. His 1st Dr., (Dr. Higginbotham) only came late at night and never called me even though my phone number was everywhere in the room with signs asking him to call me 24/7 and instructions to my caregivers to tell him. He never made any chart notations after the initial one (my Dr. brother was HORRIFIED) and waited days to order a urine analysis when Dad had a UTI. He was impossible to get hold of. I finally got them to switch me to Dr. Munis who was MUCH better and more available.They consistently brought him the wrong diet and had no good option for a ground diet. They would grind the meat, but give whole veggies and forbidden foods, like beans. We had to BEG for extra gravy to help him swallow when he wasn't on puree. My caregivers and I were there to cut it all up and keep him away from beans, peas, corn, etc. but on his own, he could not have managed.The staff had terrible attitudes and would stand around the hallways complaining about mgmt, their hrs, and how many patients they had. They'd keep chatting even with room lights lit. Even emergency bathroom pull cords. My dad had a seizure in the bathroom and I pulled the emergency cord and it took 10 minutes of me literally screaming for help to get anyone. I would stand at the nursing station for 30-45 minutes after my private caregiver had relieved me at 1pm and I'd just watch the room lights go on and be ignored and hear the complaints from the loitering staff. Right in front of me. No filters.The owners/bigwigs toured while a couple of times and my dad had a seizure during one tour. There must have been ten people in the room helping us, including the director of nursing, but any other time he seized, I could barely get a nurse to show up. His new chair was in the hallway for a few minutes one day while we were in the room and the housekeeping mgr just took off with it without even knocking and asking. She dumped our $300 roho cushion and his shirt onto the floor outside our door. I had to chase down his new chair they had just ordered for him to take home. She was anxious to clear the hallway because the bigwigs were coming. Those people are the only ones the mgmt there cares about. I spoke to senior mgmt several times about serious issues and they'd smile and apologize and nothing would change.The aides consistently took 30 min to and hour to answer call lights and more than once my paid caregivers reported rough handling of my dad by the aides. Two of my caregivers, separately and unprovoked by me, told me this was the worst place they had every worked in, by far.My caregivers and I kept a spiral notebook record 24/7 from 1/1/20 to 2/14/20 of all of this. It reads like a horror show. DO NOT SEND ANYONE YOU LOVE HERE.

Terrible, the staff refuses to answer the call button; the food is the quality of a third rate boarding school. The physical therapy is eyewash; they double up physical and occupational therapy for 20-minute sessions. I once got in-room therapy because they had no wheelchair with oxygen. The session was walk up and down my room. The senior staff either ignore complains or lie. The only reason you would send someone there is that you hate him or her.

I have come the realization that no place is perfect. Mom dad was a patient there recently. When we first arrived the staff was nice, and welcoming. Call light response is about 5 min. The food was great. Some things were a little salty but they were more the. Helpful to offer other options. Any issue that came up the nurse on the floor was quick to respond. One night my dad had to wait about 30 min for pain meds. I called the nurse manager a d the ADON and DON where Johnny on the spot. It never happened again. Now usually I don't write reviews u less i was upset. This is why i took the time to say how happy i was with my experience at Hollymead. These reviews online almost made me not go there. I feel like the only time people do reviews is to tell the world how bad someone is. It's not fair that they are rated 1 star on here when they provide excellent care. Judge for yourself. If I has to do it all over again. I wouldn't change a thing. Oh and by the way, they are a 5 star on the Medicare website. The only 5 star facility in this area. Dad is home and thriving. Thank you Hollymead for everything.