(HTH) Holy Trinity Healthcare

My grandmother right now is at the hospital because of negligence. The nurse was supposed to put two ointments on my grandmother's injury on her foot and my grandmother complained about pain. The nurse would communicate to my mother that her foot was doing better and healing when it wasn't. She then told my grandmother when she was in pain that she was not a doctor. Why was she so rude and why was it not documented. Now we have to deal with the stress, time, and money at the hospital. Who would want someone like that to take care of a loved one. We have proof of the nurse's texts saying things were fine. This doesn't happen over night.