Kittery Estates

We moved my Dad in this past July 2020. He and I had lunch pre-COVID and the food was very good. Unfortunately it has gone way downhill. Food comes to the room cold, same thing for breakfast everyday and meals don’t seem that healthy. I know we are in the middle of a pandemic, but that is no excuse for food quality. Add to that the fact that my Dad just told me that his bed gets changed once a month, not once a week which is completely unacceptable. Now they are on a 10 day stay in your room because 1 resident is COVID positive. I spoke to someone on the phone regarding this, but my Dad gave me a different story than what I was told regarding how many residents may have been exposed, so now I’m wondering how truthful they are. Not very pleased right now.

My mother-in-law is at Kittery Estates and we have have received at least eight unsolicited comments regarding how poor the food is, even aside from being delivered cold during the COVID issues. Her room has not been cleaned in 3 weeks and their contract is for once per week, and this has happened several times previously. We understand there is a new manager, but the issue with food transcends the manager's abilities. Something is seriously wrong when so many people are reporting the same thing, despite the manager telling us that he is hearing good things about the food. A private health care worker who sees people in the facility reports that she received four phone calls just yesterday which were all complaints about the food. Covid or no Covid, these elderly folks deserve so much better, especially for what they are paying.My own Mom was at Kittery Estates for several years about five years ago and it was awesome - we used to be a great advertisement for the facility - great food, events, etc. Sadly, we are considering, with several other tenants, moving my mother-in-law to a different place. The food is the biggest issue - and it is, sorry to say, a very big thing when you don't want to eat because "hot" meals are cold, vegetables are served way under-cooked and the main courses are ill-prepared. Some residents either go out for food or shop for their own food.