Life Care Center of Tucson

Due to covid we are in wi, mom is in the rehab center. THEY return about 1 in 50 phone calls. I have spoked to a medical Np once. I was called by infection control RN a week after my mom contracted covid in there. (She arrived on 1/8, I was called by her RN on the 21st to let me know. Then infection control RN called a week later.) They lost her suitcase, lost her clothes. I can't wait to get her out. I called the Ex Dir 6 times leaving messages to call me and why. The only response was when I found the parent company VP phone number and call there. That day, I had calls from Social worker, Therapy, and an NP. Mom has had 3 blood draws I know of, but they never call with results. She has a cell phone and I am constantly calling trying to get someone to charge it. (She has arthritis). All in all, I will never have her go here again. There are a couple RNs I have talked to that are great, and the receptionist on at the main number and I are on first name basis. Peggy has been wonderful. Mom is being discharged on Tues. I was told last Wed. I have called social worker every day since, leaving messages that I need to talk to Therapy, Dr. , wound care, about things and no call back. I will be flying down tomorrow and will be on a plane most of the day. Their COMMUNICATION s*cks. I just hope the care didn't. I will see on tues.Update:I finally got a charge rn in the phone last night to make sure we had her wallet, clothes, phone, tablet, and walker lined up. We settled on 1pm for pickup. Still no calls from home health, dr, therapy, or social worker. Picked her up and thank goodness I looked in her siutcase.... NO CLOTHES AT ALL!! I spoke to a charge RN last night and her RN this morning who assured me everything was set. Hearing aides, tablet, phone were there, but also a foot brace! (She broke her hip!!) A pair of shoes, a scarf and hat I have never seen before.. finally the Executive dir and environmental Mgr came to talk to me and i.showed them the suitcase. I tell you, I have never been involved with such incompetence!! They are still looking for all the clothes, clothes that had her name written on the labels!

Right now I am standing outside the door after picking my mom up and leaving messages for them to call me about details of her discharge.. finally got someone to talk to last night and gave them a list of things to do and grab.. Thank goodness I checked her suitcase.. NONE OF HER CLOTHES ARE IN THERE!. so here I stand. And there is a walking boot in there. WHAT FOR??

THIS IS HELL ,,, my dad's exact words to describe LIFE CARE while he was there ,,,From top to bottom nobody there cares about the patients , you can buzz them, yell for help and nobody comes around to help for hrs and once they do come to help you they have a terrible attitude .I do not know how other facilities like this operate but trust me it cannot get any worse than this place STAY AWAY from this HELL of a place