Manorcare Health Services-Fair Oaks

The worse facility ever as far as the Discharge and Planning Staff. My dad was in the facility for 20 days, on day 5 we placed a call to the Discharge Planner and left a message (her voicemail said she would call within 24 hours, 72 hours later still no return call). This happened routinely. The week before his scheduled release a different Discharge Planner called to discuss discharge and we explained that our dad was not going to be able to go back to his home due to the health of his wife, recovering from a broken hip and that assisted living or nursing home would be required. On two occasions this discharge planner took our email and phone number and said she would send a listing of facilities that we could contact. THAT NEVER HAPPENED. However, the day before his scheduled discharge, they expected us to pick him up even though we had no place to relocate him to due to their failure to follow through with their volunteered action to provide a listing of facilities. This meant we would have to leave dad there for several days AFTER his scheduled discharge in order to locate a nursing home. Did I mention this would be at a personal out-of-pocket cost of $506 per day?????? We had a meeting with an Elder Care attorney when the Discharge Planner called my brother so we placed her on speaker phone and she denied all the previous conversation content and said that dad not going back to his residence was a "social problem" not a medical problem and that it was not her job to provide us with a listing of facilities. She even accused the lawyer of being a family member and not a representative of the firm she worked for and was extremely RUDE and UNPROFESSIONAL. On another note, with COVID-19, they refuse in person visitation so you have NO WAY of observing the decline or improvement of your loved ones as the staff provides the most positive spin on their health in order to get them released by the insurance expiration date. Stay away if at all possible, I wish I knew of an independent agency who could investigate this facility and their staff.

This place is a dump. Mom was there for 5 days while we took respite. She is end-stage dementia, non-verbal and bed-bound. Where do I begin? I got a call day 3 to ask if she has food allergies (seafood). Get call later in day to say she was given seafood for lunch (the allery was indeed listed on intake form). Her room was switched on day 4 after a visitor complained about black mold (have pictures). On day 5 she came home to us without any of the possessions she left with. Not even the clothes she was wearing was hers. She stunk of urine so bad. Turned out she was soaking wet through bed linens. All went in garbage. THE WORST PART - marks all over her back and inside and outside of thighs. My non-verbal mother is screaming in pain when attempting to touch her right leg. Her blood pressure, which is normally low is through the roof and so is her pulse. 2 bed sores (none when she left). A stage 1 and stage 2. She has a UTI. Her legs are constricted. She has been given more morphine in the last 3 days than in the last 3 months just to try to make her comfortable. AND WHERE THE HECK IS HER STUFFED BUNNY? i talked to a discharge person the day mom was leaving and she PROMISED the bunny would come home with her. I made the 40 minute drive the following morning to get it but it was nowhere. Do not send a goldfish there! DUMP!