Marycrest Manor

If I could give NO stars I would. This facility is so unbelievably under-staffed and uncaring!!! I can't believe they are still in business. You can believe I will be pursuing this further. The lack of professional standards is horrible. Save your money and run as fast as you can to another facility!!!!

My Mother was at Marycrest for rehabilitation after a stroke and some other medical complications. She was stable and was there to get her physical strength improved. It was in her records and the staff was aware she needed to wear a bipap nightly due to COPD. Her care there was interrupted by a brief stay at a hospital, but then she was sent right back to Marycrest to continue her physical therapy. I was present the day she was readmitted and was assured by staff that the bipap would be put on my mother that night. Less than 24 hours after being readmitted, we got a call that my mom was found unresponsive and was being rushed to the hospital. We asked Marycrest if my mother had her bipap put on before bed. We were told she was not hooked up to the machine because they could not find the mask to the machine, so they just did not put the machine on her. As a result, my mom had very high levels of CO2 and was in a coma. She ended up on a ventilator for 5 days and died a little over a week later. Please be very cautious if choosing this facility.

By far one of the worst facilities in Livonia. Expect your parent or loved one to sit for hours without being checked or changed. They claim a patient is supposed to be lifted out of their bed every 2 hours, Good luck with that there. We were seeing 5 hours plus ON A GOOD DAY and we were lucky if they sat him up ONE time on most days. As for their physical therapy department, expect the least amount of attention and work possible from their staff who is basically on their cell phones most of the time as it is. They will put the patient in front of a machine and walk away. No monitoring or guidance. If it was not for my mom to sit and baby sit him there, they would have messed up his medicine several times and given him the wrong doses at the wrong time. She corrected them on a daily basis and had to literally beg them to do anything and TIP the nurses to get them to do things such as change him. If your press the call button, be ready to wait for an hour or more.Do yourself and your loved ones a favor and AVOID THIS PLACE. Do your homework and read the reviews. You will be glad you did.This is one facility that only cares about the dollar signs, not your loved one. Do a Google search and read all of the Reviews. The only good ones are from employees.

This place has gone downhill since they opened the new building and since the nuns arent in charge. You see a corporate mentality. They are always short of staff so you have to wait and wait for care. The building used to be clean and now it is not. Management doesnt seem to be interested in listening to concenrs. They are just interested in makeing a profit.