Neville Center at Fresh Pond

Looks great from the outside, don’t let it fool you. This place is despicable. My husband was sent there for rehab. After 3 days we took him out. Would not recommend this place to anyone.

Our experience with Neville has been a good one overall, they're doing an excellent job caring for our loved one. The facility itself is well kept and clean, and the staff here is friendly and professional. They really handled the adjustment period well, and put a lot of effort into acclimating her to the community and making sure she felt comfortable. The direct care staff are all very nice, the admin staff are also nice. The residents are well cared for, fed, bathed, dressed, and changed when necessary. Floors are mopped frequently, and staff do all the laundry, and make everyone's bed, and tidy their rooms, for those unable to do it themselves. Hallways are wide enough to allow people using "walkers" and wheelchairs to come and go with little difficulty. A hair salon is located in the building, as well as the physical therapy department. The grounds are well kept and there is a spacious patio right up front. Family and friends are able to visit and take their family member out at any time. The staff is very flexible about helping me bring her out which I think is just great. I also am able to bring my Mom's dog to visit her, which makes her , as well as her dog, very happy. I looked at 3 or 4 other places, nothing is "perfect", but Neville Center meets all of our needs quite nicely.

Unfortunately, it seems all the other folks here didn't have the same experience I had. The physicial therapist were excellent and the nurses down to the nurses aides were lovely. Yes, I'll admit the food could use some improvement but my mom went there for good treatment and that's exactly what she recieved.

If your loved one is very elderly, avoid this place. I was horrified by what I saw. I only wish I could unsee it.