Peregrine's Landing at Holcomb Bridge

I only had my mom in The Landings at Norcross for 2 months. There were many issues with this community but the most serious was the emergency call light. Either it was broken, rung to a different room, caregivers did not respond to it or lack/delayed of response (as long as 1.15 hrs). As you know, these emergency alarms are a resident's lifeline. If there is anything else in the room that needs to work, it is the emergency chord. I filed a complaint with Bridge Senior Living, the management company, and started working with the Gwinnett County Ombudsman. They were somewhat responsive until I took my mother back to the facility for 5 hours to get her vaccine after having her out for a month due to the high number of Covid cases in the facility. She pulled the emergency chord twice in that amount of time and it took 25 minutes each time for an aid to respond. That day she was supposed to be closely monitored for interactions due to the Covid shot. After that... I filed a complaint with the Georgia Department of Community Health (HFR) as my last resort thinking if they got involved, the issue would be fixed. Coincidently, a few days after I heard that the HFR Compliance Specialist called the Executive Director, I was given a 30 Day Notice because The Landings were not able to meet my needs....not my mother's needs (the resident) but my needs. She never went into more explanation than that. The Executive Director verbally gave me the 30 Day Notice, never written documentation. I have since moved my mother out of the facility, but the State said they were required to provide me with written documentation which they still have not given me. This is the most unprofessional company full of unkept promises who would rather kick out a resident versus fix the problem which would be to upgrade their call light system but more importantly, train their staff to respond to it in a timely manner. If you treasure your loved one, I would NOT suggest sending them to this facility. This has been MY experience with this facility, if you do chose this facility, I hope you do not have a similar experience. The buildings also smell like urine and feces!