The Heights of Summerlin

Bring your enemies here and keep your love ones away from this place. Who says high prices mean better care not at this facility....I would categorize this place design as a place for motel (overpriced) services “Not a skilled nursing facility”. If you can’t feed yourself due to a major injury, they certainly will not assist you. This place will have you hire outside services company to come in to feed and turn a sickly patient since they are too busy to do the work themselves. Forget them billing your insurance for your meds to busy to do this as well....meds are self pay the Administrator Aaron said, “that’s how we do business.” When I met to discuss why my mom’s meds were $1378 for 20 days 30 pills total bill for 36 days $3489.....he refused to have the prescribing Physician sigh the paper for the insurance to be billed....you pay all of it.....Seniors don’t stand a chance with these lazy people unwilling to bill for meds their doctors are prescribing. I the invoice to prove it. Think Twice Before you Go there !!!!!

This is long bear with me and read before sending your loved one here.I gave one star because I had to. AVOID THIS PLACE AT ALL COSTS!Other than Maggie the CNA this place as my 88 year old Mom called it- a chamber of horrors. She was sent there after fracturing her pelvis in 3 places for rehab. Most of the PT staff was very nice and caring. Ed and Thomas were awesome as were Marissa and Derek. Maggie was a life saver. The rest- eh not so much. From allowing my Mom to lay in her own filth for hours to giving her a hamburger on a moldy bun this place was awful. The only reason we feel she survived is because someone from the family was there 16-18 hours a day every day. There is not enough help for the patients. We constantly had to remind them she is legally blind. Can't see anything. Yet they would always come up to her like she could see them. For example setting her med cup in front of her and walking away.One night they wanted to x-ray my Mom and no one to help the tech my daughter had to help him hold her Grandma who was screaming in pain! My daughter will never get over that. it took over 6 hours to get an IV started after they found she had a horrible UTI- which by the way caused her to literally lose her mind for 3 days. They blamed it on the pain pills.Oh yeah the pain pills. They had lowered my Mom's meds to as needed because they were making her sleep a lot. Last weekend Mom was in a lot of pain so I asked the CNA can we give her something. She came back (as instructed by the RN) to say she can have Tramadol (never had it yet), Xanax (she was not anxious), or Percocet (what she had before). I said let's do 1/2 Percocet. I mean I'm not the flipping doctor but Ok let me tell YOU what to give my Mom. She came back and said the nurse decided Tramadol. Not sure what the point of that whole exercise was but OK. An hour later still no meds. I said what happened to my Moms pain meds? Oh we had to order that from the p