The Rehabilitation Center of Des Moines

This is a horrible place to keep your loved one. The nurses are fine but the administrator is awful. I have a sister (48) there now, whom is severely overweight and has severe lymphodema. This place had all the info about her size and the things she would need, bigger commode and a bed that would elevate her legs above her heart to help with the lymphodema. My sister has her own wheelchair and her own flexing touch, which is for the lymphodema. They state they have lymphodema care there. With knowing everything about her and the needs, they said no problem and accepted her. Right during the transition to this place, they got a new administrator whom is awful! The nurses are just fine but the administrator does not care about the patients or their safety. My sister has been there since January and this administrator would not order the commode and has refused to get her the bed she needs. It is now April and they just now got the commode! All this time, the administrator had it so my sister would have to lay on her side with a chuck pad behind her so she could try to have a bowel movement. Over time, she just recently ended up in the hospital because she had gotten so constipated from not being able to sit up to use the bathroom. My family has had meetings with the administration and the administrator still refuses to get her the bed my sister needs. Her lymphodema has gotten so much worse because they have done no lymphodema therapy and not being able to get her legs up to where they are suppose to be. They have not used her flexy touch one time on her since she has been there. Even in her hospital records, she has been diagnosed with lymphodemia and that she needs a bed to get her legs above her heart. Yet the administrator continues to ignore the instructions. At their last residents meeting for any grievances, many patients complained about this administrator and yet nothing is done. The bed they have for my sister is a high bed, it does not lower. She is 5"9 and her feet can not touch the ground even when sitting on the bed. She has almost fallen trying to get out and onto this bed, a handful of times, last night being one of them. She talked to the administrator and all she said to my sister is, "we are not discussing the bed". Do NOT put your loved one in here! The administrator cares nothing about the patients nor their safety or following instructions from the doctors. They just want the money without providing what they need. I would give this place no stars if I could.