Woodland Pond at New Paltz

I would like to personally thank the nurses, the CNA's, The physical and occupational therapy staff, the kitchen staff, and all the administrative personnel that I was in contact with during my stay for rehab at Woodland Pond Skilled Nursing facility.To say that my experience was one of the best I could have imagined is an understatement. Everything is clean and well kept. Even the cleaning staff was friendly and helpful.When I heard I was going into rehab for a couple weeks I had fears of ending up in someplace that was less than accommodating )for lack of a better word) What I found was one of the most enjoyable pleasant places I could have been placed. Everyone was wonderful.I highly recommend Woodland Pond to all of my family and friends for any of their rehab or senior needs! It was an experience that I will always rememberI will be returning to visit my friends that work there and those that live there as much as I can and hopefully I can return some of the pleasant times that I was given when I was there.Thank you Woodland pond for being everything I didn't know rehab could be. I am grateful for everything you did for me.Donna M Lyons

The food was terrible and our mom lived there a year. I attended a meeting for residents about improving the food situation and they were shot down by a woman named Ronnie who ran the meeting at every suggestion or request. . I just started taking notes and when I tried to speak with Michele who I was told was the one who could help. Michelle didn't return my calls after 4 times. The residents were afraid to complain. This concerns me. I had many residents tell me they were fearful of retaliation. We took our mother out and moved her to another facility. Some of the staff were great but they usually got fired. The facility itself is pretty but unless you are living nearby and can be an advocate I'd reconsider. Mom is now at Valley Vista much happier although she misses the friends she made. They weren't allowed to sit with their friends at mealtime. Told by Ronnie to switch tables every meal. This lady Ronnie is bad news. No one who actually prepared food attended the meeting about the food situation. Oddly staff is told they can't eat there and orders in everyday. WTH? I still feel badly for the women who expressed fear of abuse if they complained and they would never tell me what the actual abuse was. Some of them would beg me to bring them something decent to eat. I intend to report to Adult Social Services. I also witnessed someone's mother cry and they threatened to put her in the nursing home side if she didn't stop crying. They called the police on the woman. ???? These people know how to cover their asses. We were also sad to see Rachel fired when all the residents loved her for paying attention to their emotional needs. Save yourself a lot of money and don't send your parent there. My friends dad went there just for rehab and wanted out. We are New Paltz locals. I could back up what I've said with other people who were disatified but in the end the family and residents loose. This is supposed to be non profit but rates go up continuously. Ann Minadeo