Park Manor of Mckinney

I lost my sister needlessly !She was sent to rehab there from Baylor Dallas hospital. She never had Covid. Poor staff & no oversight or proper care for my sister’s infection. She was there 14 days & went into a coma & died!!! Stay away from this place. No one ever even called to follow up or express remorse! A nightmare!!!

My brother was a patient of Park Manor in Mckinney for 3 1/2 years. He passed away there in the wee hours on Christmas Eve one year ago. I’ve waited a year to post any reviews as I wanted time to pass so I could post a review without the strong emotions I had a year ago. I do not know what other nursing homes are like but these are some of the things I observed in regard to my brother’s care or most of the time lack of care. When he needed help, he pushed a hand button. Rarely did anyone come to help before 30 minutes passed. Most of the time, I just went to get help if I was there. I found him with soiled diapers many times and sometimes I was able to get someone to change him fairly quickly and sometimes it was an hour or so. He was supposed to have health shakes for each meal because he wouldn’t eat anything on his plate. Many many times I came to visit and he didn’t have one health shake on his tray. I’d have to go to the kitchen to get them myself as the CNA’s were busy. If I had not come, he would have done without his health shakes. His bed was supposed to be kept very low as he fell out of bed often; however, I’d find him many times with the bed high off the floor. Every time he went to the hospital for over a week, he would return to a new room and a new roommate though upon his initial admission to the nursing home, I was told to initial or sign a paper if I wanted his room held for him in case of a hospital visit. They did not hold his room for him once while he was at the hospital. He actually was a patient on every wing they had which meant each time they moved him, he had to get used new nurses and CNAs. I found him sitting in his wheelchair in a small dining area on his wing many days for hours. One day he sat there from breakfast until I got there at 8 o’clock that night. Often he would ask to go to his room and no one would take him. Imagine sitting all day in a wheelchair in one place. He was unable to walk. When he was admitted to the nursing home, he could walk just fine. He was communicating pretty well though he had dementia. Within 2 months of admission, he got a foot infection. Shortly after thanksgiving t he got a bowel infection for which he had to be put in an isolation room. There, after 2 months of lying in bed and not walking, he got to where he couldn’t walk any longer. I found him delirious one day when I arrived to visit after church. He had a temp and his eyes were rolling back and forth. The nurse looked at him and said he was sleeping. I insisted he be sent to the hospital. After testing, the hospital personnel reported he had 3 infections. Once I had to insist repeatedly he be sent to the hospital as I knew something was wrong. Really wrong. He would get these “frozen” spells and couldn’t talk or eat. Some of the nursing home personnel said it was a result of his dementia. The hospital personnel later diagnosed him with Parkinson’s. I could go on and on as I kept a journal of entries for many days of things I observed in regard to his care. He was supposed to receive some sort of physical therapy in his room 2 days a week. Many days this person was having to be a CNA on a wing cause staff was short handed. As a result, no therapy that day or week. This home went through several administrators in the 3 1/2 years my brother was there. I met with each one directly on several occasions as well as the charge nurse. Though they appeared to be attentive to my concerns, rarely did anything change. When my brother was put on hospice, at that point in his care, he would often sing loudly and disturb other people. The RN once gave him a maximum dose of 2 meds (one was morphine) instead of beginning with the suggested lower doses and giving higher doses as needed. He slept for hours after that. He passed away several days later. I’m not implying that it was from the meds but I’m saying that the meds should have been administered at a lower dose first and increased as necessary. The times I visited him, I spent most of my visitation time running around the building trying to get his shakes, find lost laundry, help, etc. Many days I just cried there as I was so tired of fighting the same ole concerns and because I felt helpless as his sister and caretaker to get him the help he should have gotten. Many CNAs were very sweet and tried their best. Some were not so sweet and didn’t care. It was the same with the nurses. Some would try to help a lot and some didn’t seem to care. I did think the CNAs were way overworked most of the time. I learned a lot while my brother was there. The main message I have for anyone putting a loved one in this nursing home or any other is to visit several times a week or hire someone to help your loved one out several hours a week. If one is concerned about a loved one falling at home, then be concerned about them falling at this nursing home and others as well. They have a no restraint policy as it is the state’s orde

My sister depends on oxygen and suctioning to survive. Most nights that she struggles to breathe, due to needing suctioning, it takes sometimes 40 minutes or more before anyone responds to her light. She lies in fear that each breath may be her last. It seems to me that the response should be rapid when you are dealing with someone with breathing problems.Last week, she only received one bath, as the center was short handed. Too often the aids have to search for clean towels or washrags and far too often there are not enough bed sheets or pillow cases.If she could find a place with good traech care, she would move in a heartbeat.I understand that there is not enough funding for the nursing homes, but it still seems to me that there could be far better response times, and that bedding and towels should not run out.There are serious issues in this center, and it definitely needs someone who knows how to take charge and run it properly.

Always short staffed, no basic supplies such as wipes and trash bags. Staff running to try and keep up with care but its not possible. Administrator spends all his time gardening and the Director of Nursing acts clueless. Find a better place. I wouldn't even give them 1 star.