South Point Plaza Nursing and Rehabilitation Center

I am disgusted by the nursing staff here after new management took over in 2019. No one here actually cares for the patients. So many patients walk around with dirty diapers and smelling filthy but they are sadly ignored. I had the pleasure of having some very nice cna’s here (they work hard but are heavily understaffed). Other than that, the food, the staff, the management, it’s all an absolute disgrace. The social workers barely return calls- they pretend to be sympathetic (and will take the time to listen) to your situation but then does absolutely nothing and avoids calls instead. I had to physically take off from work in order to go in to see them- otherwise you can’t usually catch them on the phone. The nurses have no clue what is going on with their patients. They say everything is fine, and most times, it isn’t. I’m almost positive that not all patients receive their medications. The nursing supervisor “Leigh” (I believe this is how the name is spelled) constantly lies and covers things up. She does not document appropriately on patients and has no clue who a patient is or what his/her diagnosis is, before she opens up her mouth to speak about them. She once gave me a whole briefing on a patient then realized she was talking about another patient that had nothing to do with my loved one. There were several instances where incidents have occurred and she fails to document on them. Instead, she lies and says they didn’t occur and that everything is fine- I guess this is laziness at its finest. During our conversations, she is extremely patronizing. Calling someone “honey” and “sweetie” is inappropriate in a professional setting- clearly she was not taught this in whatever school or setting she came from. She once referred to a patient and stated, “oh don’t mind her, she’s a looney toon.” This poor patient clearly had dementia and it was highly inappropriate for a someone to call a patient a “looney toon.” How horrendous. I’m shocked this is a rehab/ nursing home and not a zoo- the place is very unkempt. The first floor is made to look decent for appearances. The other floors are very disgusting and reeks of feces and urine. Also, my loved one missed many appointments because of the facility’s issues with staffing and transportation. After missing 3 appointments, I personally had to be present in order to get my loved one to his appointments and to relay the message from his doctor back to the rehab- otherwise, no one has any clue what happened at the appointments.If you won’t be there daily or every other day to check up on your family member, please reconsider leaving them in a place such as this. Animals get treated better. Keep your loved ones out of here if possible. I’d recommend sunharbor manor in Roslyn, New York or Hollis park manor in Hollis, New York or one of the sunrise facilities. Windsor park manor is pretty okay as well, their PT is pretty good. Those are great, clean facilities where management actually cares about the patients enough to drive their staff to do better every day- speaking from personal experience. Also, if your loved one is here, visit the facility AFTER 7 pm- you will get a taste of how the facility truly runs. Especially, visit the dining room at that time. Furthermore, clothing and other gadgets are constantly stolen- this is chalked up to demented patients within the facility. So many clothes, shoes, video games and other personal items have gone missing, day after day, and none of the staff seems to know what happened to these items. The PT at this place is decent. The management, the nursing supervisor (mentioned above) and social workers are very prejudiced. If you’re Caucasian, you might fare better (although not by much). If you’re of any other race, you’d be treated better elsewhere. The sad part is, if the above mentioned nursing supervisor had not done so much damage to my loved one by overstepping her bounds, I probably wouldn’t be writing this review. But I guess in a way, it’s a good thing that I’m warning people to stay away from his place