The New Homestead

My mother is at the New Homestead, the place is beautiful and is a home like environment!!! It was redone recently and well maintained. Everyone is so nice to my mother, and whenever I visit they are very welcoming. My mother told me that she loves the food, and there is always different options during meal times. MY mother needs help with showering and getting dressed, the staff at the homestead work around her schedule that whenever she is ready to shower they are there to help her. All staff at the homestead are amazing!! they are patient, and respectful to my mother!! I've seen plenty a time how the staff handled certain situations that came up, they dealt with it in a real caring and professional way. They also have very responsible med techs who take care of my mothers medications, I feel very good about it. They have excellent recreation activities, my mother is always busy, even when I call her she asks me to call her back because they either have some kind of entertainment, or game etc!! The management team is amazing, they work with us together, they encourage us to ask for whatever we need, and they make sure to take care of it immediately! They have a wonderful administrator and case manager! I was very impressed that the administrator is in the dining room during all meals, he walks around and makes sure everyone has what they want, and chats with all the residence. The operator is also very involved, he was the one that gave us the tour of the facility, he kept his word as to our agreements, and was very upfront about everything. Overall its a very pleasant, warm facility, in a great location, very affordable!! I recommend it to anyone looking for a facility for their loved ones!!

DO NOT place or keep a loved one in here if they are depressed or in need of more support. My relative wasn't eating, the room was terribly unclean and I was never notified of problems that were happening. Things were stolen regularly, which was talked about by many of the residents. It may be an ok place when the resident is able to socialize independently and let people know when things aren't right. As soon as this changes, though, GET THEM OUT immediately. The lack of care became negligent and dangerous. Shame on them.

While my father was in the hospital for two months, I paid for his room at The New Homestead. During this time, every time I stopped by his room to pick something up for him, there were staff members using it as their lunch break room. I found nylon stockings in the drawer and food in the clothes closet which explains the roaches in the closet. There were problems before this: staff entered the room in the middle of the night to sort laundry while having loud conversation. This was very disturbing and disorienting to my father who became confused about whether it was day or night. Despite my attempts to stop this, it continued. The owner is way more interested in every last penny he can get from residents than in their well being. If my father hadn't died in the hospital, I would have found another place for him to live.