Memphis Jewish Home and Rehab

I was a patient in the Cordova Rehab unit recovering from a complete hip replacement for two weeks in 2017. The building is immaculate and the staff was friendly. I arrived on a Friday and found that showering was set on a very rigid schedule. Unfortunately my shower day was Thursday. I finally had to complain on Monday as no one was available to help me sponge bathe and after surgery I needed a bath! Also, the food was set up for the Jewish nursing home and, frankly, was terrible. I understand the requirements for the Jewish religion and am ok with that but the cooked food days was awful except for breakfast and the cold food days was worse. All that aside, the physical therapy and occupational therapy was excellent. If you go there, have somebody bring food or order out and get pushy about the bath business if you are unfortunate enough to get there on the wrong day!

All that glitters are not gold. MJH is kept immaculately clean; The super plastic smiles of elation by staff. The phony first visits by the NHA and DON. This is all surface props & aids in disarming family members. It is important for longterm residents with dementia, and other cognitive impairments to have continuity of care. Please refer to demential.org for more information. Not only dementia patients but all cognitive deficits require continuity of care. MJH completely lacks continuity of care. Ask for the voluntary and involuntary turnover statistics for nurses and CNA’s. The direct care staff are disrespected and overworked. The nurse managers DO NOT help staff in any way. More importantly ask how many of the Longterm care nursing staff are certified in dementia, long term care etc., how many nurse managers are RN’s, how many of the nurse managers are certified to be nurse managers, how many nurses on the rehab units (200 & 300), are certified in rehab care. Ask if the DON is certified in rehab management, this would be plausible because a new rehab facility is being built. Ask your loved ones how many new staff they see repeatedly? Why do they not serve MEAT for breakfast that is not part of the Jewish religion, it is a cost cutter for the facility. Now ask yourself how much money you are paying per month. Watch the care of the residents that have to be fed at meal time. How can it be 5 star with not one staff certified in the position which they hold? Why is their favoritism with residents, the NHA moved a long-time resident from 133 to 118 because his friend wanted the room how is that decision 5 star?